Happy New Year!

I know I’m not alone in telling 2011 a happy goodbye, and welcoming in a2012 with all of its promise. 2011 was a tough year for many individuals, companies and countries and also a big year of change, which is tough in itself. Within the contact center industry we saw more change and consolidation, and acceleration of certain trends, such as moving applications to the cloud, spurred in part by the down economy. Click to read more