Andrew is the Managing Director of Converged Communications & Customer Interactive Solutions at Dimension Data, and is responsible for the management and development of the Customer Interactive Solutions (CIS) across six Dimension Data regions. 

Previous to this assignment, Andrew worked for Merchants in the UK from 1990-1997 fulfilling various roles, including heading up Merchant\'s Utility practice, which provided customer management and call center services to newly deregulated utilities. Prior to this Andrew headed up various consulting assignments across different industries. In 1997, Merchants was acquired by Dimension Data, and Andrew was asked to relocate to South Africa and bring his customer interaction skills to the South African business.

Prior to joining Merchants Andrew completed an MBA at the University of Stirling in Scotland.  His undergraduate degree was a BA in Business Economics at the University of Paisley, after attending The Glasgow Academy. Andrew is a member of the Chartered Institute of Marketing and has recently completed a Diploma in Change Agent Skills and Strategies at the University of Surrey. 

	Listen to Podcast
To download this podcast, right-click here and select "save target as..."