Raising the Customer Experience with Hospitality through IVR, IP Telephony, etc.

This week I participated in a webinar, along with Voxify, on the new VUI or Voice User Intelligence in customer support applications. You can listen to the replay here if you are interested. The main theme was the importance of creating a better user experience for customers within self-service and some of the advanced ways of improving self-service applications to achieve this. The folks at Voxify and I have talked for a long time about how they are improving applications in the hospitality sector with such customers as Red Lion Hotels, so from a over-the-phone customer support perspective, Voxify is using speech, and intelligence about the customer to give the customer better service when they call in.

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